1. Information We Collect
When you browse our store, place an order, create an account or contact us, we may collect:
- Name, email address, phone number and delivery address
- Order details, payment method selection and purchase history
- Account login details if you register on our website
- Messages sent through contact forms, email or WhatsApp
- Technical data such as IP address, browser type, device information and cookies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support and respond to inquiries
- Send order updates, confirmations and delivery notifications
- Improve our website, products and shopping experience
- Prevent fraud, abuse and unauthorized access
- Send marketing communications only if you have opted in
3. Orders & Payments
When you checkout, we collect the information required to fulfill your order. Payment details are processed securely through our selected payment providers. We do not store full card numbers on our servers unless required for a specific payment method you choose.
4. Cookies
Our website uses cookies and similar technologies to remember your cart, keep you signed in and understand how visitors use our store. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
5. Sharing Your Information
We do not sell your personal data. We may share limited information with trusted third parties only when necessary, such as:
- Courier and logistics partners for order delivery
- Payment processors to complete transactions
- Website hosting, analytics and security providers
- Authorities when required by applicable law
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information only for as long as needed to fulfill orders, comply with legal obligations, resolve disputes and enforce our policies.
8. Your Rights
Depending on your location, you may have the right to request access, correction or deletion of your personal data, or to withdraw consent for marketing communications. To make a request, contact us using the details below.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact Harmeens at support@harmeens.com or visit our Contact page.